We offer fair, legally compliant return, exchange and refund services to fully protect your consumer rights.
- Eligible Return Conditions You may apply for returns, exchanges or full refunds within 30 days upon receipt of goods if: items have manufacturing defects, incorrect items or missing accessories are delivered; products remain unused, undamaged, with complete original packaging and all attachments intact.
- Non-Returnable Items Used, worn or manually damaged goods; products with broken packaging without quality faults; promotional discounted goods; customized personalized products cannot be returned unless verified to have serious manufacturing defects.
- Application Steps Submit your return request via our official email within the valid period, including your order number, clear item photos and detailed problem description. We will review your application in 1–3 working days and inform you of the return address once approved.
- Refund Terms Refunds will be processed within 3–7 working days after we receive and inspect returned goods, and funds will be credited back to your original payment account. The actual arrival time depends on your payment provider’s settlement rules. We cover return postage for quality-related issues; buyers are responsible for return shipping fees for personal preference returns.